FAQ'S
Welcome to the Chiccoup FAQ page. Below you'll find answers to our most common questions. If you still need help, feel free to reach out to our support team.
Where is Chiccoup located?
Chiccoup is based in the United Kingdom.
Address: 130 Bermondsey St, London SE1 3TX, UK
How long does delivery take?
We offer free UK-wide shipping on all orders.
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Order processing time: 1–3 business days
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Shipping transit time: 4–7 business days
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Total delivery time: 5–10 business days
How much does shipping cost?
All orders qualify for free shipping. There are no additional delivery charges.
What is your return policy?
We accept returns within 30 days of the delivery date.
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If the return is due to a customer error (e.g. wrong item ordered), the customer is responsible for the return shipping costs.
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If the item is faulty, damaged, or incorrect, please contact us and we will assist you.
To start a return, please email us at: support@chiccoup.com
How can I contact Chiccoup customer support?
You can reach us through the following:
Phone: +44 7412 886770
Email: support@chiccoup.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Can I track my order?
Yes. Once your order is shipped, you will receive a confirmation email with tracking details (if applicable). If you do not receive tracking information, contact us for assistance.
Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us as soon as possible, preferably before 5:00 PM on the day the order is placed. Once processing begins, changes may no longer be possible.
What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment options available through our Shopify checkout system.
Still have questions? Get in touch with us anytime. We’re here to help and make sure your shopping experience with Chiccoup is smooth and satisfying.